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Frequently Asked Questions |
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Unlike traditional auction sites, it's not the
highest bid that wins in our auctions; it's the highest 'unique'
bid (HUB) that wins - a bid value that no other bidder has
entered in that auction.
For example, we could feature a $500.00 fuel Card auction with a
'bidding ceiling' (.max bid value) as low as $4.34. Users can then enter bids from
anywhere
between $0.01 and $4.34.
Let's say three people bid $4.34, two people bid $4.33 and one
person bids $4.32, in the same auction. The "highest unique bid" would
then be $4.32 (although it is not the highest bid in this example range of
bids) because it only has been entered once and is the closest
to the max. bid value at closing.. This means the winner will
only have to pay $4.32 for a $500.00 fuel Card.
Bidding details can vary by auction and are always announced on
the auction's bidding page.
A set number of bids is required for each auction before it can
close (the Reserve). Once the reserve has been reached, the
auction runs for another 48 hrs and then closes. The member who
holds the HUB at that stage wins.
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If you are above the age of 18, have a credit card
and a valid NZ billing and delivery address, you are welcome to
become a member and participate in the bidding process |
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We have a variety of auctions running. An auction
runs until it reaches the required number of bids (Reserve). When that
happens it will run for another 48 hours and then produce a
successful bidder. Most auctions will be repeated 2 minutes after
they close. |
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If you enter a bid higher than the bid ceiling
allows, your bid will be refused and you will be given the
opportunity to enter a proper bid. You will not be charched for
entering the invalid bid. |
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If you are the successful bidder in an auction,
your fuel card will be sent to you
free of charge by registered mail. |
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We recommend you take note of the number of the
auction you are participating in. The auctions are always
visible in the 'auctions'
section of the website. You can also follow your bidding
activities in your members area.
As soon as the auction you participated in closes, it moves to
the
'results' page where
you can check the results. You will be able to view all bids
entered for that auction complete with time stamp per bid.
If you are the successful bidder, you will be notified by email
immediately and receive further instructions on how to obtain
your fuel card. |
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If several people enter the same bid, those bids
are not unique anymore but equal and become void.
Depending on the value of the bids entered, the highest
unique bid could be eg. $2.85
whilst the highest entered bid for that auction could be $19.95.
learn more>>>
The member who has entered the highest unique bid at auction
closing time is the successful bidder. |
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You can only fund your internal account by using a
credit card. We accept all major credit cards through our
payment processor PayPal.
Your
credit card
or bank account can be
used to fund your PayPal account.
http://paypal.com
Alternatively
we accept direct deposits (internet banking). Our account
details are on the 'buy credits' page in your members area. |
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To run this site and to pay for the fuel cards we
charge a small fee wen you enter a bid.
The value of the fee is relevant to the value of the auctioned
product but in most cases it will be NZ$2 per bid.
Each bid you wish to enter attracts this admin fee.
You do NOT have to pay for the 'value' of your bids as
you enter them.
Enter a bid to the value of say $8.99 and you pay only $2.
Only the successful bidder in an auction pays for the value of
the winning bid. If the winning bid is say $6,99, the winner has
to pay the $6.99 and we'll send him the StarCash card. |
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PayPal has one of the most secure payment systems
and transactions are handled on a secure website. You can check
this by looking in the address bar of your browser.
A secure site's address always starts with: https://
instead of regular http://.
All transactions are encrypted and you can rest assured that
your credit card details are more than safe. |
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Your credit card details are stored encrypted in
the PayPal database and will never be accessible to third
parties.
PayPal is one of the safest, if not THE safest internet payment
gateway.
http://paypal.com |
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Our programmers have designed a script especially
for the type of auctions we conduct.
It is 99% automated. Upon closing of the auction, the script
calculates which bid is the highest unique one
automatically within a second. It sends an email to the
successful bidder and publishes the results of the auction as a
'results' list in the
'results' area. You
can then see all bids entered in the auction along with the time
the bids were entered. |
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Simply go to the 'profile' section in your members
area and click the 'cancel account' button.
If you still have money in your account this will be refunded to
your PayPal account manually a couple of hours after
cancellation is received. |
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As soon as you have entered a bid, a window will
appear advising that your bid has been received and registered
in your name. It also
advises whether it was unique/not unique or highest unique. The
bid
is also recorded as such in your 'bidding history' in the
members area.
In case your bid failed, you will be notified as well and you
can try again.
Failed or invalid bids are not attracting the admin fee. |
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We believe this will never happen. Fuel cards are
very popular so there will always be enough
bidders. An auction simply stays open until the reserve number
of bids has been reached. This could take two days, two weeks or
even only two hours. It depends on the number of participants in
an auction and how much bids are entered. |
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In principle, an unlimited number of members can
bid in an auction. Our system is designed to be able to handle
10,000 bidders at the same time without a problem. |
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No you cannot. Sorry. Once a bid is entered it is
final and cannot be reversed. |
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The admin fee is payable upon entering your bid and
will be deducted from your Kiwi Fuel Card Auctions account
automatically. Each bid attracts an admin fee, so if you enter 5
bids, the admin fee will be deducted 5 times. |
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Yes. To be able to enter a bid you have to pay an
admin fee. This fee is non refundable unless an auction is
cancelled when the admin fees are refunded to bidders.
So if it turns out that you have not entered the successful bid
at the end of an auction, your admin fee(s) will not be refunded |
If your question is not answered here,
please contact us .
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